I am thrilled to have Julia Sarfrati, Chief of Staff at Shipup. Shipup helps online retailers around the globe to deliver consistent and proactive communication that delights customers at every stage beyond purchase, from delivery to returns.
In this episode, Julia Safrati, Chief of Staff at Shipup discusses her journey from studying international relations to working in startups, her experience at HEC Paris, and her time as a consultant at Frog. She highlights the use of data to enhance post-purchase experiences and AI's impact on e-commerce. Julia also shares advice on the chief of staff role, hiring processes, alignment with the CEO, and much more!
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Learn
How does Shipup leverage data to enhance the post-purchase experience?
What does the role of Chief of Staff mean to Julia?
How would you structure the process of hiring a Chief of Staff?
What is the right relationship between the CEO and the Chief of Staff?
What is your favourite business book? – Loudest duck
What is your favourite online tool? –Klaviyo
If you could go back to when you started working, what is the one thing you would have focused on? – Focus
Timestamps
00:05:00 - Julia’s experience at HEC Paris during COVID
00:09:30 - Julia’s work at Frog and lessons learned from consulting.
00:12:00 - Transitioning from consulting to startups and joining Shipup.
00:16:00 - Use of data in enhancing post-purchase experience at Shipup.
00:18:30 - Trends in e-commerce logistics and Shipup’s preparations.
00:20:45 - Role of AI in e-commerce and Julia’s perspective on job automation.
00:25:30 - Advice to founders on hiring a chief of staff.
00:28:00 - Structuring the process of hiring a chief of staff.
00:30:00 - Importance of the relationship between the CEO and the chief of staff.
00:34:00 - Common growth mistakes founders make.
00:36:00 - Challenges in achieving product-market fit.
Julia’s Links
LDN– https://www.linkedin.com/in/julia-sarfati-529904133
Website – https://www.shipup.co/
My Links
Podcast: https://lifeselfmastery.com/itunes
YouTube: youtube.com/lifeselfmastery
Twitter: https://twitter.com/rohitmal
5-day email course: www.enterprisesalesexpertise.com
Newsletter:
How to be a great Chief of Staff with Julia Safrati